FAQ's

🛍 Orders
How can I order from JFK & Co?
Select your desired items, place them in the shopping cart and follow the checkout process. You will receive an order confirmation by e-mail.

Do I need a customer account?
No - but with an account you get advantages such as order overview and faster checkout.

💳 Payment
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, Union Pay, Shop Pay, Twint, PayPal, Google Pay & Apple Pay.

Are my payment details secure?
Yes - our webshop is operated via Shopify and is SSL-encrypted.

🚚 Shipping & delivery
Where do you deliver to?
We deliver to Switzerland and internationally.

How long does shipping take?
2-5 working days within Switzerland, 5-10 working days internationally.

Is shipping climate neutral?
Yes, we ship with CO₂-compensated partners.

🔁 Returns & exchanges
How can I return items?
Within 14 days - unworn and in original packaging.

How does the refund work?
As soon as we have checked the item, the refund will be made via the original payment method.

Who bears the return costs?
You bear the return costs yourself - unless the complaint is justified.

📏 Sizes & fit
How do your sizes fit?
Our cuts correspond to European standard sizes. You can find a size chart on the product pages.

Do I need advice?
Please write to us at jfkccoperation@gmail.com - we will be happy to help you.

🧵 Materials & care
What materials do you use?
High-quality fabrics such as cotton, wool and linen - durable and elegant.

How do I care for my clothes properly?
Care instructions can be found on the label and on the product pages.

🎁 Vouchers & specials
Are gift vouchers available?
Available soon - follow us on Instagram to make sure you don't miss out.

👤 Data protection & security
What happens to my data?
Your data will be treated confidentially. Find out more in our privacy policy.

Is my purchase secure?
Yes - your data is protected by SSL encryption and secure payment partners.